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Buying & selling
This part of the site provides legal information and documents to help you deal with any complications arising from either buying or selling things, be it pets, motor vehicles or other items.
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See below for our range of services or, for more help and information, click on the householdlaw guide topics in the left-hand menu.
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Buying & selling
Products
Buying goods
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If you have purchased faulty goods with a credit card (and the goods cost between £100 and £30,000), use this letter to apply for a full refund from the credit card provider. The Consumer…
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This is a letter for when a purchaser of defective goods has attempted to exercise a legal right to have them repaired by the manufacturer but, that having failed, is now relying upon legal rights against…
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If a seller has denied responsibility for faulty goods which you have purchased from them, you can use this letter to reject their denial of responsibility. Before using this document, you need to have…
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If you have purchased faulty goods, you can use this letter to seek a refund from the seller. Wherever goods are bought, they must "conform to contract". This means that they must be as…
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If you have purchased goods and either the seller has failed to deliver them on a specific date as agreed in your contract or if there is no such clause but an unreasonable amount of time has passed since…
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If you have purchased goods and they do not meet the description by which they were sold then you may use this letter to demand a full refund. The description may have been communicated to you through…
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If you have ordered goods for delivery and those goods are damaged when they arrive, you can use this document to request a replacement. If a replacement is not possible, the letter requests that a total…
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If you have purchased goods which are faulty and cause damage to any of your property, you can use this letter to seek compensation for the goods and also the price you have paid to repair or replace the…
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If you have purchased goods from a shop or warehouse, indicated to the seller what you want the goods for and found after you purchased them that they were not suitable, you can use this letter to reject…
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If you buy a product that is faulty, you might prefer to have it repaired rather than demand a refund. This letter asks the supplier to repair the product for you free of charge and informs them that if…
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Sales contracts
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This document records the sale of goods by a private individual (i.e. a person not acting in the ordinary course of business). The agreement will record the price of the goods and make a formal…
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Selling or buying a vehicle
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Use this document to draw up an agreement for the private sale of a motor vehicle. By including a confirmation that the buyer is purchasing the vehicle ‘as seen’, it can protect the seller…
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Pets
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This document sets out the terms and conditions of sale for a cat or kitten and requires signatures from both the seller and buyer. The seller confirms details of the cat’s health, vaccination…
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This document sets out the terms and conditions of sale for a dog or puppy and requires signatures from both the seller and buyer. The seller confirms details of the dog’s health, vaccination…
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Use this document to create an agreement to sell a horse or pony. To use this document, the horse or pony must have a passport, unless individually identified in the list kept by the New Forest Verderers…
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