FAQ

General information

• What is the difference between quick registration and full registration?

  If you start a 'Try for free' document, you will need to complete a quick registration. All you will need to provide is your name, email address and your chosen password. Should you choose to purchase a product you will need to undertake a full registration which requires more details from you, e.g. your address. View our Privacy policy which explains how we use your personal information.

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• I'd like to speak to someone about the DAS Householdlaw service before I proceed, is this possible?

  Absolutely, just view our Contact us page for details of how to get in touch with us.

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• What makes DAS Householdlaw different from other online legal services?

  Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.

  Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

  All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is of the highest quality and legally sound.

  Finally, with all our documents you have the ability to try out the document free of charge.

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• Which documents are available?

  To view a list of available documents, simply click on the All documents button at the top of this page, or select the area of law to which the document you are looking for relates from the top left menu.

  If you are unable to find the document you are seeking, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.

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• Can I reuse my documents?

  You will only be able to use a purchased document once, unless you have used a scheme registration code in which case documents can be used repeatedly. If you are in any doubt as to which documents you have access to simply visit the 'Your Templates' page to see which document templates you currently have access to.

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• How do I contact you?

  Just select the Contact us link that appears in the header throughout the website.

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• How can I try out your service?

  With all our document creation services you have the ability to try out documents free of charge by clicking on the 'Try for free' button located next to each document.

  Furthermore, you can save your document (without purchasing it) by completing a quick registration - all you will need to provide is your name, email address and a password of your choice.

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• How do I find a document?

  There are several ways to search for documents and other services on the website:

  1. Browse to the home page and select one of the popular services used
  2. Browse to the home page and select the document or service from the list of most frequently used services. Within each law guide page there is a list of related documents and services
  3. Search by entering a related keyword into the search box
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• I cannot find the document I need

  If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site.

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• How are documents created?

  Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.

  Furthermore, each document has a set of comprehensive yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

  All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is of the highest quality and legally sound.

  Finally, with all our documents you have the ability to try out the document free of charge.

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• Can I obtain a VAT invoice?

  A VAT invoice will be sent to you by email for every document purchased. If you have not received this, please contact our customer services team who will happily resend this to you.

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• What is your complaints procedure?

  We aim to please, but we know that things can sometimes go wrong. If you have a problem or complaint, please view our complaints procedure. You can also view this by clicking on the link in the footer of all pages across the site.

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Using the service

• Which web browser do I need?

  The minimum browser requirements for creating documents on the website are Internet Explorer version 6.0 and above, Mozilla Firefox version 2.0 and above.

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• Why doesn't the document open in my browser?

  If you are using a computer at work or at home, this may be because of a security setting in your web browser. If you still experience difficulty, please contact our customer service team who will be able to assist you.

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• Your Details, Your Templates, Your Documents - I'm confused!

  • Your details: Contains the personal details you entered when you registered with DAS Householdlaw. From this section of the site you are able to view and/or amend any of these details.
  • Your Documents: Contains an overview of your documents -
    • Summary: An overview of templates (you have purchased or have access to as part of your DAS policy), documents in progress, documents currently being reviewed by our legal team and those already approved.
    • Your Templates: Here you can start to create new legal documents based on the legal templates you have purchased or have access to as part of your DAS policy.
    • Your Documents: This screen displays all default folders and folders created by you in which your documents are stored -
      • Free trials - documents you have created but not yet purchased
      • With legal team - documents currently with our legal team for review
      • Returned from legal team - documents already reviewed by our legal team and now requiring further action from you
      • Approved - documents reviewed and approved by our legal team
      • Bin - documents you have discarded (these will be permanently deleted after 30 days)
      • Other named folders - these are folders you have created and named
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• How can I see which documents I've tried for free, and which ones I've bought?

  When logged in, click on the 'Your Documents' tab which will take you to a summary page.

  From this screen you can see and overview of documents in progress, documents with our legal team and documents that have been approved by our legal team.

  After opening the folder by clicking on 'Free trials' below the 'In progress' folder you will be presented with a list of all of the documents you have tried for free. From this screen you can purchase any document, after which it will automatically be moved to 'In progress' on the Summary page.

  If you wish to start documents that you have purchased, simply go to the 'Your Templates' folder and select 'start'. Note that once you have started a document it will automatically be moved to your 'Your Documents' folder.

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• How do I track the progress or status of any document I have sent to the legal team?

  Click on the 'Your Documents' link when logged in. Here you can track the progress of any service - whether it's not yet started, in progress or complete.

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• What happens when my document is returned from the legal team?

  You will receive an email from DAS Householdlaw which includes the comments from the lawyer who reviewed your document, and advises you to log back onto the website to retrieve your document. Remember, if your document has been approved it will be in the 'Approved' folder. Otherwise, it will be in the 'In progress' folder.

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• How do I print my document?

  Once you have logged into the website, visit the 'Your Documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on 'Show options' and select 'Print preview'. This will open the document as a PDF file which you can either save or print.

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• What is Rapidocs®?

  Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

  Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information are available in the accompanying, comprehensive user notes.

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• I don't understand what a question means or is referring to

  Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by clicking once on the icon again.

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• What is the difference between 'Self service' and 'Legal review'?

  See the table below which provides an overview of each service level. If you are still unsure please don't hesitate to contact our customer services team.

  Services feature comparison	Self service	Legal review
  Draft your documents by answering a series of easy to answer questions
  Helpful explanation and guidance notes
  Store, manage, track and print your document online
  Send your document to our legal team for legal review and approval
  Additional help and support by email and telephone at no extra cost
  Have our legal team review your document and advise you of any changes you may need to make
  Notification that your document is ready for printing and signing

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Payments and Refunds

• How do I pay?

  We accept all major credit and debit cards and payment is made via our secure payment server.

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• How do I get a refund?

  If you have purchased a document on DAS Householdlaw, it comes with a money-back guarantee. If you are not happy with the document you have purchased, you may write to us for a refund within 14 days of the date you purchased it, providing the document has not been finally approved by our legal team if you purchased a document with a 'Legal review' service level.

  For details of how to contact us, please see the contact us page.

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• How does the refund process work?

  If you are entitled to a refund, the full purchase price paid for a document will be refunded back to the credit/debit card used to make the original payment.

  If you have any questions in this regard please contact our customer services team.

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